By booking and attending an appointment with Body Measure, you agree to our Policies ,  Terms & Conditions , Disclaimers and Privacy Policy

1. Cancellations, Reschedules & No-Shows

• Appointment changes, cancellations, or reschedules must be advised at least 24 hours in advance via email to info@bodymeasure.com.au.
• Late cancellations, reschedules within 24 hours, or no-shows will incur a 50% fee of the service cost, or as stated in voucher terms.
• For single DEXA or Metabolic appointments booked with a voucher, the entire voucher will be forfeited.

2. Credits & Refunds

• Services and credits are non-transferable to other individuals.
• Gift vouchers and credits are valid for 36 months from purchase.
• Refunds will be provided where required under the Australian Consumer Law.
• Medicare rebates are not available on any services.
• Tests requiring a lab sample or blood draw are non-refundable once the sample has been sent or collected.

3. Coaching Services, Packages & Appointments

• Packages, Combos, Programs and Coaching Services are non-transferable and intended for individual use only. They cannot be shared or used by multiple individuals
• Packages and Combos cannot be combined with other promotions.
• Coaching services require completion of a consent form and questionnaire before commencement.
• Credits for services are valid for 36 months from the date of first appointment and may be extended by contacting Body Measure prior to expiry.

4. Eligibility

• Body Measure services are generally available only to individuals aged 18 years and over.
• In exceptional cases, clients under 18 may access certain services only with parental or legal guardian consent and a referral from the client’s general practitioner (GP).
• DEXA scanning is not permitted for women who are pregnant or may be pregnant.

5. Laboratory Tests & Coaching Services

• By booking services, you authorise Body Measure to order the relevant laboratory tests on your behalf as required to deliver your purchased program or service. Test results will be received by Body Measure and provided to you as part of your consultation.
• All personal and health information is handled in accordance with our Privacy Policy. https://bodymeasure.com.au/privacy-policy/
• Blood and lab tests provided through Body Measure are for educational and informational purposes only and do not replace advice from your primary or other qualified healthcare provider.
• Coaching services require completion of a consent form and questionnaire prior to starting.

6. Use of AI in Healthcare

• Body Measure may use AI technology to assist with clinical note taking, combining practitioner notes and voice transcriptions.
• AI-generated notes are reviewed and finalised by your practitioner to ensure accuracy and completeness.
• Audio recordings are permanently deleted after finalisation.
• The AI system is hosted in Australia and does not store or use your data externally.
• By booking and receiving care or services from Body Measure, you consent to the use of AI for creating your clinical notes.
• For more details, please see our Privacy Policy  https://bodymeasure.com.au/privacy-policy/

7. Disclaimers

    No Guarantees

Please note that Body Measure coaches don’t make any guarantees about the results of the information applied, due to the many variables of your lifestyle. We  share research-based educational and informational resources that are intended to help you succeed in achieving your body composition goals. You nevertheless need to know that your ultimate success or failure will result from your own efforts and commitment to the action plan.

   Accuracy

The action plan provided is based on the results from your current DEXA scan body composition results, metabolism measured through the Metabolic test, current exercise plan, lifestyle behaviours, and eating plan.

   Assumption of Risk

There are sometimes unknown individual risks and circumstances that can arise during use of our programs, services and/or products that can influence or reduce results. We are not responsible for your personal actions or choices before, during or after any of our programs, services and/or products. You understand that any use of service or recommendation is at your own risk, with no liability on our part. You accept full responsibility for your use, or non-use, of any information provided by us.

Your use, or non-use, of this information is at your own risk, and you absolve us of any liability or loss that you, may incur from your use or non-use of the information provided. If you have any concerns, please consult a physician.

Although every effort is made to ensure the accuracy of published information on or through our website, blog, emails, programs, services and/or products, the information may inadvertently contain inaccuracies or typographical errors. We are not responsible for the views, opinions, or accuracy of facts referenced in our website, blog, emails, programs, services and products. While every effort has been made to present you with the most accurate, up-to-date information, we are not responsible for the accuracy of our content.

    Release of Claims

We are not responsible in any way for the information that you request or receive through or on our website, blog, emails, programs, services and/or products. In no event will we be liable to any party for any loss or damages, including but not limited to direct, indirect, special, incidental, equitable or consequential damages,  misapplication of information or any other loss, malady, disease or difficulty arising out of the use of or reliance on this website or blog, emails, programs, services, and /or products, even if we are expressly advised of the possibility of such damages or difficulties.

    No Warranties

We make no representations or warranties of any kind, express or implied, as to the operation of this website, the information, content, materials, programs, services, and products included on the website. To the full extent permissible by applicable law, we disclaim all warranties expressed or implied, including implied warranties of merchantability and fitness for a particular purpose. We will not be liable for any damages of any kind arising from the use of this website including, but not limited to, direct, indirect, incidental, equitable, punitive and/or consequential damages.

   External Links

Reference or links in this website, blog, emails, programs, services or products do not constitute an endorsement or recommendation. We are not responsible for the contents of any web pages, companies or persons linked or referenced in this site.

By using our website, blog, emails, or any of our programs, services and/or products, you implicitly signify your agreement to all parts of the above disclaimer.

8. Changes to Terms & Conditions

• Body Measure reserves the right to update these Terms & Conditions at any time.

         Changes are effective immediately upon posting to our website.